Customer Rating:  
Summary: Inefficient customer service
Comment: I ordered this product with the understanding that it was new (as advertised). The next day, I received an apology stating that the item was refurbished and Ritz Camera offered a $20 voucher for future purchases, or the option to cancel the order. I opted to cancel the order. The next day, I was informed the item had already shipped, and that I would have to deny the package so it would be returned for reimbursement. When I called customer service to discuss their error, I got someone who seemed to be reading from a script and unable to answer simple questions. Then I was told that I would have to wait 7-10 days after they received the camera before I saw a refund. The refund process did not start until I called to remind them that they owed me money. Eight days later, I received my refund, but without the shipping costs. I was dumbfounded that I was being charged for their mistake. After multiple contacts, I received an automated message stating that I would also be refunded the shipping costs, which took another 7 days. In total, this error took nearly a month to resolve and would not have been corrected at all had I not hassled customer service and sent multiple emails in hopes that it would reach someone who could give me more information than what I found on their website's package tracking page. I had a horrible experience and should not have had to fight to get refunded for a mistake that was not on my behalf.
Customer Rating:
Summary: DO NOT BUY THIS CAMCORDER
Comment: DO NOT BUY THIS EVERIO GZ-MG330 camcorder it you are a MAC user. Its a piece of junk when it comes to its software, and really in this day and age thats what really matters. Its files are incompatible with MAC programs, read Quicktime, iMovie. This is something identified for over 2 years in websites such as "Gadget Review"--wish I had seen it before I made the purchase. Do not take anyone's word that this or other models are compatible with MAC programs. Demand a demonstration before purchase. Its absolutely nuts that you need to go through multiple programs (all at a purchase) in order to download your video files. Note that the JVC website provides no information on reconciling the incompatibility.
Customer Rating:
Summary: Awesome camera
Comment: I purchased this camera last week and must say it's the best camcorder I've ever owned.
I've videotaped family events, church services, and special programs.
The software was easy to upload and easy to navigate. It also works well with Windows Movie Maker for adding titles/credits and editing.
At this point I have found nothing negative about this camera. Even my Dad finds it easy to operate and he's technology challenged.
Customer Rating:
Summary: More troublesome than anything
Comment: I absolutely am ready to throw this thing against the wall!!!! JVC "Customer Svc" isn't very helpful, for one. It's taken me approximately 12 hours straight trying to create a dvd, today alone. The Everio software sucks to the core! It freezes my computer up, doesn't do what it says it will do, and I'm stuck with memories that I can't store onto dvds. The worst and most frustrating part is how slow it is! It's as though when I choose to do something like simply choose a movie to add to my dvd, the software has to think about it and then decides that it'll let me go on, only to find out that after I've spent a half-hour choosing the maximum 50 movies that it will allow (total waste of my dvd that can hold a lot more than that), it'll go through it's thinking process and stop, completely freeze up everything! Just great!It's literally taken me all day to try to do this. I'm so mad because I could have been spending quality time with my family or doing something more important than to waste days on end on this dumb thing!!!! I'll have to try Nero or something else, but I thought that this thing was supposed to be state-of-the-art, considering how much a lot of the reviews out there claimed it to be. Only good thing is that the 34x optical zoom is nice. As for the other features, I'd have to say that this camcorder needs major improvements. Even the little light on it is terrible. When you watch the movie back, it looks as though someone is shining a pen light on the subject, useless, I might add.
I hope there's something better out there, in the meantime, I'm stuck with a user-unfriendly camcorder.
Customer Rating:
Summary: This camcorder is awful
Comment: I can not tell you how many memories this camcorder has ruined for our family. First of all, don't bother trying to tape anything indoors. It is very dark. There is a very lame, little light that you can turn on, which does nothing. I found a way to switch the mode to "fine" which gives you more light, but it will not record.
Then it has this annoying auto focus mode that won't turn off. So my camcorder will be in a tripod taping something and it goes in and out of focus the whole time (meanwhile the subject is not moving and neither is the camera, so why does it do that?) UGH!
I can go on and on...bottom line? Don't waste your money! It is not very user-friendly at all and the quality is not great.
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