Customer Rating:  
Summary: Horrible Packaging to prevent damage
Comment: I've never seen a major appliance shipped with so little protection for the item inside. Most major appliances are shipped with heavy duty reinforced corners. This thing ships with no such protection and arrived with multiple dents and all I can say is it did work. Believe the other posts and do not order this item. If it wasn't such a pain in the neck to return something so large I would in a heart beat.
With proper shipping it would be a decent product. Some foam on the bottom and one thin layer of cardboard to protect an item that weighs almost 100lbs isn't cutting it.
I would not suggest this item to anyone. I should have paid more attention to the other review that mentioned the shipping damage.
Stay away.
Free shipping doesn't make up for crappy packaging.
Customer Rating:
Summary: Review for Haier 5.3 cu. ft. freezer..DISAPPOINTED
Comment: I was slightly disappointed in this product upon arrival. it was my understanding from the description, that this product was never opened. When I opened the package, there were scratches all over the top and down one side. There was also a two inch dent in the front. I understand that merchandise gets damaged now and then, but if the manufacturer is going to sell "slightly damaged" merchandise, it should say so in the description. Overall, it works well. It didn't take long for it to get cold enough for to put food in it.
Customer Rating:
Summary: It came dented but to much of a pain to return.
Comment: I ordered the item because it fit the space I had for it and the price was right. Shipping was free; I guess you get what you pay for. The freezer arrived damaged (big dent in the side). It was obviously dropped. The return policy dictated that I need to ship it back to the manufacturer. I was never given the option of refusing the shipment, because it was just left at my door with no signature. I am a long time fan of Amazon.com. However, I will probably never order an appliance from Amazon again. Just too risky.
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